It is possible that the message was sent to your Spam or Junk Mail folder. If you need to add more information to a request that you already sent, please reply to the confirmation email that you received instead of submitting a new support request. If you're waiting for a response, please don't send in additional support requests.

Any relevant amounts (chips, gold, etc.).įor information on attaching a file when you contact Customer Support, please see the following help article:.

The name of the game in which the problem occurred.

The date and time the problem occurred.

Any resources (such as Forums) you've already viewed.

Troubleshooting steps you've already attempted.

Alternate email addresses that may have been used to purchase games.

Relevant order number(s) (from a confirmation email or statement).

First 4 and Last 4 digits of the card (please do not share full card number).

The lists below offer some helpful examples: Question type: Please share any details you feel may be relevant to your question.

What information should I share with Customer Support?

Game Crashing, Freezing, or Blank Screen.

Problems Downloading or Installation Failed.

We do our best to respond as quickly as possible! We reply to questions in the order that they were received, so response times can vary depending on how busy we are. Our average response time is typically around 24 - 72 hours.

Our response will be sent to the email address that you provided.

Next, you'll receive an email response from our Customer Support team, addressing your question.

After submitting the form, you'll receive an automated email confirming we’ve received your question.

Here are a few important things to keep in mind when contacting Customer Support:

If you can't find the answer to your question on our help site, you can contact Customer Support by email.

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